Do you find all too often that strategic key results and strategic goals for your company
are not fully achieved? Are priorities misunderstood, or do they seem to change the
farther down in the organization? When you look for answers to why things aren't
happening as intended does your senior team quickly blame others within the
organization, perhaps someone across the table? What would a "mirror" held up to
your senior team reveal about you, your team, and the collective impact on the
implementation of the business strategy and organizational culture?
A mirror does not lie -- the blemishes and warts as well as the beauty are there for all
to see. The mirror reflects a reality few senior executives have ever experienced,
forcing a top team to take a more realistic look at the impact of its day-to-day behavior
on the organization and do something about it.
The Management Mirror@ is a highly effective process for conducting an in-depth
senior management analysis, "to take a look in the mirror" and truly see the effect that
a senior team has on the organization, both individually and collectively. How
effectively are organizational intent and direction communicated to everyone in the
organization? What is the focus and effectiveness of strategic direction coming from
the Executive Suite? How real are the corporate values espoused by top
management? This bold and innovative approach goes well beyond the standard 360°
feedback process. It allows small latitude for denial, rationalization or hiding from the
The Management Mirror is a sequential process, beginning with in-depth interviews
with the CEO, each senior team member who reports to the CEO, and each team
member's direct reports. To this basic one-on-one interview process, focus groups
are added, consisting of representative core samples of the rest of the organization's
functions. Customers and suppliers may be added to the mix. Consequently, the
Management Mirror gathers data from 100% of the CEO's direct reports, 100% of their
direct reports, focus group samples further down in the organization and key external
stakeholders. The resulting data are both anecdotal and quantifiable,
current and focused on key business issues. This forms the basis for very powerful
feedback to the senior team, individually and collectively.
The investment of time and resources in a Management Mirror is
significant. The return on that investment will be largely determined by acceptance
of the feedback by individuals and as a team, commitment to take positive action in
response to it, and perhaps most importantly, following up as individuals and as a
team on a continuing basis. The Management Mirror process must be an agenda
item for all senior team meetings, where actions taken and results achieved are
Established formal and informal success measures must be reviewed, and revised
action taken based on the results. Follow-up and monitoring are vital to receiving a
positive return on the investment in the Management Mirror.
Additional information, sample feedback reports, interview guides and data
gathering instruments are available for review on request from Vector Group,
A mirror does not lie -- the blemishes and warts as well as the beauty are there for all to see. The mirror reflects a reality few senior executives have ever experienced, forcing a top team to take a more realistic look at the impact of its day-to-day behavior on the organization and do something about it.